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To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Certain items may be excluded from returns, such as personalized or custom-made products. If you are unsure about the eligibility of an item, please contact us for clarification.
To initiate a return, you must request a return authorization by emailing [email protected]. Include your order number, the item(s) you wish to return, and the reason for the return in your email. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to process your request.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Be sure to follow the return request process outlined above for your original item.
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Provide details and photographs of the damage or defect in your email to [email protected]. We will assess the situation and may offer a replacement or refund at our discretion. Timely communication is essential for resolving these issues effectively.
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with voyagergoodsstore.com is satisfactory. Please allow us time to respond, as we handle all customer inquiries via email only.